Post by angryumpire on Nov 11, 2010 16:51:49 GMT 2
Bought a new mattress in Ortaca July 6th this year with a 1 year warranty, a sooper-dooper orthopaedic, ergonomic one.
Delivered next day, on time.
Went back to Ortaca 25th October 4 mths later, there were an unknown number of broken interior springs. Nooooo! Geronimo out of the question, we haven't got a wardrobe that side of the bed
No problem said the shop ,we will replace it tomorrow under warranty, that was easy I thought as I drove home, a warranty that means something. Next day a telephone call from the shop, someone has got to inspect the mattress to see if its a shop or manufacturers problem.
It will be 21 days. I said I don't care whose fault it is, replace the bloody mattress.
Went back to the shop 1st Nov. ready to do battle, had a cay, he rang the maufacturer in Izmir and told me they would be down 5/6th Nov. ;D ;D ;D
Shop rang Monday 8th and told us the manufacturer will replace the mattress without an inspection. Hooray
.Wait for it, the earliest will be 26th November due to Kurban Byram, what a load of garbage.
The proverbial will hit the fan on the 27th if not replaced, and if you hear a raised voice coming from the direction of Ortaca, its me discussing the delivery.
The manufacturer in Izmir is a well known brand and can anyone tell me why it will take 1 month to come from Izmir, I could walk from Izmir quicker.
